We run every PC that comes in for service through a series of tests before we begin the work on them: memory and hard drive failures can often be the cause of common issues (e.g. running slowly, BSOD/Blue Screen Of Death, lockups, etc.). Our minimum charge is a $45 bench fee. Diagnostics are included in this fee. We will try to fix the issue in the first 1/2 hour for the initial $45. If the repair exceeds $45, we will call to get approval and explain what is needed to fix the issue.
Desktops that have dust in the fans will be blown out to ensure proper cooling. We work on all makes and models of desktop PCs.
Laptops, especially when moved often, are more susceptible to hard drive failure. The screens also are easily damaged--sometimes simply by opening and closing the lid through regular use. We are able to diagnose and repair issues of this nature.